Policies – The Tutorverse

August 2020 Update

This privacy notice (the “COVID-19 Privacy Notice”) explains how The Tutorverse, LLC and our affiliates (collectively, “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes parent, student, and staff (collectively, “you,” “your,” “yours”,) personal information in connection with our response to COVID-19 and supplements the Privacy Policy below.


As part of our response to the COVID-19 health crisis, we may collect Personal Information, including Health Data (defined below):

  • directly from you;
  • obtained about you from others;
  • when you visit our office(s); and
  • from other sources.

Such Personal Information may include:

  • your contact details;
  • household information;
  • recent travel history;
  • information relating to your health, including your temperature;
  • whether you have been infected by, may currently have, have previously had, are at risk of contracting, at risk of spreading or if you are considered vulnerable to complications from, COVID-19;
  • COVID-19 symptoms and antibody test results (“Health Data”); and
  • other information you provide to us

Information we may collect about you, including when you visit our office:

Thermal Scanning:

We may require you to have your temperature taken as a condition to admittance at our office(s) via a thermal scanning device (“Thermal Scanning Device”). The Thermal Scanning Device uses thermal imaging technology to determine whether you have a temperature above or below the local temperature threshold that indicates whether a COVID-19 infection may exist. The Thermal Scanning Device will momentarily collect and process data relating to your temperature.

Health Screening Questionnaires:

We may require you to complete a health screening questionnaire (“Questionnaire”) before entering our offices in order to detect whether any COVID-19 infection may exist. This is to assist in the prevention and containment of the infection in our office(s). Completed Questionnaires will be retained for up to 60 days or as otherwise required by applicable law.

Additional Screening or Monitoring Measures:

We may, from time to time, implement additional screening or monitoring measures as official recommendations and regulations regarding COVID-19 continue to evolve. We will implement and adjust these measures to the extent permitted or required under applicable laws and regulations, which may vary depending on location. We may also leverage the information obtained from Thermal Scanning Devices, Health Screening Questionnaires, and additional measures to provide anonymized reporting and assist in notifying individuals who may have come in close contact with a COVID-19 affected individual on an anonymous, ‘no names’ basis.

Information we collect about you from other sources:

We may obtain the following Personal Information about you from the following sources, which we use in the ways described in the section below:


2.1 Personal Information and Health Data

Data protection law requires us to have a valid reason to process your Personal Information. The law refers to each reason as a ‘lawful basis’. The purposes for which we use your Personal Information and the lawful basis on which we rely are to comply with our legal obligations, to protect you or another’s vital interests, and in furtherance of our legitimate interests, as detailed below. In addition, to the extent Personal Information is considered Health Data (i.e., a special category of information under applicable law), we will process this information:

  • only where our processing is necessary for us to carry out our obligations;
  • with your explicit consent (we will rely on explicit consent only where we rely on consent as a lawful basis in this section);
  • where relevant, in defense of legal claims.

2.2 Where necessary to comply with our LEGAL OBLIGATIONS

We will use your Personal Information to comply with our legal obligations:

  • to protect the health and safety and well-being of our staff and workspaces (e.g. implementing measures that prevent individuals who have been infected with COVID-19 from infecting others);
  • to anonymize or delete your Personal Information when it is no longer required for the purposes described in this COVID-19 Privacy Notice;
  • to comply with court orders or other notices where failure to do so would result in us breaking the law;
  • to comply with any reporting obligations or government requests under applicable laws or legal mandates, including contact tracing; and
  • to handle and resolve any complaints we receive relating to our processing of your Personal Information as described in this COVID-19 Privacy Notice.

2.3 Where it is in your or another individual’s VITAL INTERESTS

We will use your Personal Information to notify individuals you have been in close contact with and who may now be at risk of COVID-19 infection. We will do this in order to protect the health of families and staff. Any such notifications will be conducted on an anonymous basis.

2.4 Where there is a LEGITIMATE INTEREST

We may use and process your Personal Information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:

  • where processing is necessary for us to effectively operate our business and reduce the spread of COVID-19 infection;
  • to decide and plan how and when our workforce will physically return to our offices;
  • to monitor and reduce the spread of COVID-19 infection; and
  • to protect the health, safety, and well-being of families and staff.


Your information may be disclosed to or processed by our third party service providers, agents and subcontractors (“Suppliers”) and other individuals for the purposes set out above as follows:

  • Security vendors
  • Security
  • Facilities and technology service providers
  • Insurers and insurance brokers
  • Insurance (Underwriting & Broking)
  • Professional Services (Legal & Accounting)
  • Health officials Healthcare

If you have symptoms associated with COVID-19 or report that you have tested positive for COVID-19, we will use your Personal Information to notify individuals you have been in close contact with and who may now be at risk of COVID-19 infection. We will do this in order to protect the health of our employees, members, visitors and guests. Any such notifications will be conducted on an anonymous ‘no names’ basis.


General Terms & Conditions

TERMS & CONDITIONS: Your purchase, enrollment in and use of products, services and events (“Programs”) sold by The Tutorverse, LLC (“The Tutorverse”) and your access to thetutorverse.com (the “Site”) are subject to these terms and conditions (“Terms”). If You purchase a Program for use by another (for example, a parent purchasing for a child) these Terms govern both You and other(s) who use any Program you purchase (collectively, “You”). By accessing Site and/or purchasing and/or using Programs, You agree to be bound by the Terms, which is an agreement between The Tutorverse and You. Site is intended only for U.S. residents.

Children: Children under the age of 13 are not permitted to purchase or enroll in Programs. Children may provide information to The Tutorverse and participate in Programs only with consent of a parent or guardian.

Program Fees & Tuition: You agree to make full payment for Programs in the amount(s) listed in your shopping cart, the Order Confirmation email You will receive, or as communicated by The Tutorverse representatives during registration. Standard shipping and handling charges apply. Rates may be higher if you enroll within seven days of your intended Program start date or if we are shipping outside the United States. You must complete payment prior to commencing the Program.

From time to time, The Tutorverse may make a Payment Plan available for Qualifying Programs. Qualifying Programs are determined solely by The Tutorverse and are subject to change at any time, without notice. To be eligible for a Payment Plan, You must reside in the United States of America and You must maintain a valid credit card on file on your thetutorverse.com account. Your initial authorization to process payment to the payment card on file extends to subsequent payment cards put on file. Not every customer may be eligible for a Payment Plan. We reserve the right to consider for each transaction factors including Your transaction history and past products purchased on thetutorverse.com and the nature and price of the Qualifying Program, in determining Your eligibility for a Payment Plan. We will not use a credit report to determine Your eligibility. You may only be enrolled in one active Payment Plan at a time. Payment Plans are not transferable and may not be combined with other offers. No interest or finance charges apply. Any interest, finance charges or fees assessed by the issuer of the payment method to which payments are charged may still apply. Any applicable tax and shipping charges will be due and assessed in full as part of Your initial payment when You checkout. Your payment schedule will be communicated in writing. An automated reminder will be sent to You prior to Your scheduled payment. Your scheduled payment will be automatically processed on the scheduled date. If payment fails, You will be notified, Your enrollment in the Program may be discontinued, and Your eligibility to participate in future Payment Plans may be affected.

    No Guarantee: The Tutorverse cannot, and does not, guarantee any particular score, grade, or outcome. Past results associated with The Tutorverse or with any of its students, tutors, or classes are not a guarantee of performance or of any particular result.

    Privacy Policy: Our privacy policy may be found here.

    Cancellations & Refunds: Refer to Tutoring, Classes, Book, Digital, and Partnerships policies for more information.

    Schedule and Location Changes: Schedules and locations of Programs are subject to change and/or cancellation. The Tutorverse will notify You of any changes or cancellations. If an alternative Program does not meet your needs, we will provide you with a prorated refund.

    Technical Requirements: You will be responsible for meeting and maintaining the minimum technical requirements for your selected purchase in order to access certain features of your Program. Access to Programs may require internet access, for which The Tutorverse is not responsible.

    Intellectual Property: All Programs and the Site are owned by The Tutorverse and its licensors. Programs are for your personal and non-commercial use only. You may not enroll in or use any Program for the benefit of any competitor of The Tutorverse. Programs may not be shared, re-sold, reproduced, re-published, modified, transferred or distributed in any way without The Tutorverse’s prior written permission. All books, video, audio, text, questions, explanations, diagrams, images, animations and other content that You receive or to which You have access during your Program or through use use of the Site, regardless of medium or format, (collectively, “Program Content”), are protected by copyright law and belong to The Tutorverse and its licensors. You may not download, record, screenshot, copy or reproduce Program Content in any way. You may not make any audio and/or video recording of a class or any part of your Program. You may not attempt to decompile, reverse engineer, scrape or datamine Programs. The trademarks, service marks, designs, and logos displayed on the Sites and in Programs are the registered and unregistered trademarks of The Tutorverse, The Tutorverse’s licensors and Third Party Sellers and may not be used without The Tutorverse’s prior, written permission. Third Party Products are owned by such Third Parties and their respective licensors.

    Programs may include digital access to Program Content. Subject to your compliance with these terms and conditions, The Tutorverse grants You a limited, personal, non-exclusive, revocable and non-transferable license to access Program Content during the access period of your Program. Access periods may be viewed from the account management page of your The Tutorverse online account.

    Third Party Sellers: Some of the products advertised on the Site are sold by third parties (“Third Party Sellers”). The Tutorverse is not liable or responsible for products and services purchased from Third Party Sellers (“Third Party Products”) or for the acts or omissions of Third Party Sellers. Third Party Sellers are solely responsible for information on the Site about their Third Party Products (“Third Party Product Listings”) and The Tutorverse makes no representation about Third Party Listings or Third Party Products. The Tutorverse does not endorse or vouch for Third Party Sellers or Third Party Products. If you visit a Third Party Seller’s website or purchase or use Third Party Products you do so at your own risk. The Tutorverse’s Privacy Policy applies only to information collected by The Tutorverse.

    Links: You may be able to link from the Site to third party websites and third party web sites may link to the Site (“Linked Sites”). You acknowledge and agree that we have no responsibility for the content, products, services, advertising or other materials which may be provided by or through Linked Sites, even if they are owned or run by affiliates of ours. Links to Linked Sites do not constitute an endorsement or sponsorship by us.

    User Content: If You submit comments, photos and other content to us (“User Content”) through Site, social media communities, survey responses, email or otherwise, You grant us an irrevocable, royalty-free, perpetual, transferable, licence to use, modify, create derivative works from, publish, display and sublicense User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented, and to associate User Content with your name and/or likeness. You are solely responsible for your User Content. You represent that You have the right to submit User Content to us and the right to grant us the license described above. You warrant that User Content, and our use thereof, does not and will not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual.

    Copyright Policy: If you are a copyright owner or agent thereof and believe that content on the Site infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512 ©) to us with the following information: (I) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (II) a description of the copyrighted work that you claim has been infringed; (III) the URL of the location containing the material that you claim is infringing; (IV) your address, telephone number, and email address; (V) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (VI) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

    We can be reached at:

    The Tutorverse, LLC
    222 Broadway, 19th Floor
    New York, NY 10038

    Passwords: When You set up a The Tutorverse account, You must choose a password. You are solely responsible for maintaining the confidentiality of your password and for any and all use of your account. You agree not to disclose your password to any third party. The Tutorverse has the right to terminate your account for any reason at our sole discretion without notice to You.

    Mobile Devices, Phone Calls & SMS: If You provide The Tutorverse with a telephone number, such as when You purchase, enroll in or use a The Tutorverse Program, You agree that The Tutorverse may contact You about your Program and about other Programs and opportunities by telephone and/or text message utilizing automated technology at such telephone number(s). You understand that this consent is not required to purchase goods or services from The Tutorverse.

    Waiver of Liability: By registering for any of our Programs, You agree to enter into this waiver and release of liability and do waive any and all rights, claims or causes of action of any kind whatsoever arising out of Your participation in the Program(s). You hereby release and forever discharge The Tutorverse, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, for any physical or psychological injury, including but not limited to illness, paralysis, death, damages, economical or emotional loss, You may suffer as a direct result of participation in the Program(s), including traveling to and from an event related to the Program(s).

    You agree and consent:

    • that You are aware that your participation in the Program(s) is voluntary;
    • to hereby release, acquit and forever discharge The Tutorverse and its employees, students, agents, servants, officers, trustees and representatives (in their official and individual capacities) from any and all liability whatsoever for any and all damages, losses or injuries, including death, mental anguish or emotional distress to You and/or property, including but not limited to any claims, demands, actions, causes of action, damages, costs, expenses (including hospital and medical expenses) and attorneys fees, which arise out of, occur during, or result from Your participation in the Program(s) including travel to and from the Program(s) locations.
    • that in the event of a medical emergency, in addition to immediately contacting You, You give permission to the persons involved with the Program(s) to call 911 and/or administer appropriate primary medical attention in the event of any accident, illness, or injury, as needed. You are responsible for any and all costs of medical coverage and treatment provided not covered by Your personal insurance.
    • to indemnify, defend and hold harmless The Tutorverse, and its employees, contractors, students, agents, servants, officers, trustees and representatives (in their official and individual capacities) from any and all liability, loss or damage they or any of them incur or sustain as a result of any claims, demands, actions, causes of action judgments, costs or expenses, including attorneys fees, which result from arise out of or relate to Your participation in the Program(s) or arising out of Your travel to or from the Program(s)’ locations.
    • that this Waiver is intended to be as broad and inclusive as permitted by the laws of the State of New York, and if any portion hereof is held invalid, it is agreed that the balance hereof shall, notwithstanding, continue in full legal force and effect.
    • to any publicity, including the use of Your name and likeness, and waive any right to inspect and/or approve any photography, film videotape, recordings or advertising copy which may be used in connection with Your participation in the Program(s).

    In the event that any provision contained within this Waiver of Liability shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be  determined to be unlawful or otherwise unenforceable, the remainder of this agreement shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of this agreement to be invalid or unenforceable, by that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written, construed and enforced as so limited.

    Media Release Policies: Refer to Class Policies, for more information.

    Student Code of Conduct: The Tutorverse may remove from Programs students whom The Tutorverse deems in its discretion to be disruptive to the learning environment, dangerous to other students, have acted in a manner that shows lack of dignity and respect for faculty and/or students, violated any intellectual property rights of The Tutorverse or others, or have engaged in academic misconduct, such as cheating or violating confidentiality. Students removed from Programs for violations of the Code of Conduct are not eligible for refunds.

    International Students: If You study in the U.S. on a international student visa You are responsible for complying with all of the terms of that visa, including timely departure from the U.S.


    Non-Solicitation of Instructors: You agree not to employ, contract, hire, or otherwise retain Program staff for instruction of any kind for twenty-four months after the last session. You further agree not to directly or indirectly cause Program staff to be solicited by any third-party, including but not limited to friends, family, classmates, etc.

    Arbitration & Class/Collective Action Waiver: Any and all disputes arising from or related to this Agreement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association (as modified herein) in accordance with the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in the largest U.S. city within 100 miles of your permanent residence. If You reside outside the United States, the arbitration shall take place in New York City. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

    By accepting employment with The Tutorverse under this Agreement, to the maximum extent permitted by law, should You wish to initiate a legal action against The Tutorverse in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which The Tutorverse or a related entity is a party. The same applies to The Tutorverse’s legal actions against You. Thus, You and The Tutorverse agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and The Tutorverse agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over a representative or class proceeding.

    Export: Software related to or made available by the Program may be subject to United States export controls. Thus, no software from the Program may be downloaded, exported or re-exported: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Syria or any other country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.

    Tax: Purchases may be subject to taxes in many states. Tax rates are different from state to state. You are responsible for paying all such taxes.

    Consent and Release: During your Program, The Tutorverse may contact You for feedback related to your Program, You may be photographed or your class recorded (collectively referred to as “Student Experience Materials”). You agree that The Tutorverse may use the Student Experience Materials for internal purposes. For more information about this, please refer to Class Policies, for more information.

    Programs or other activities may occur in hotels, schools and other facilities not controlled by The Tutorverse (“Third Party Facilities”). You waive any claim against The Tutorverse arising from your (or your child’s) use of Third Party Facilities, including claims related to the safety and security of third party facilities.

    Miscellaneous: These Terms supersede all prior oral or written agreements and constitutes the entire agreement between the parties. Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.

    Contact: All comments, queries and requests relating to these Terms and Conditions are welcomed and should be addressed as follows:

    The Tutorverse, LLC
    222 Broadway, 19th Floor
    New York, NY 10038

    Rev. Oct 2019

    Privacy Policy

    This privacy policy explains how The Tutorverse, LLC (“The Tutorverse”) uses, shares and protects personal information that we collect, including on thetutorverse.com (“Site”). By visiting our Site or purchasing, enrolling in or using our products, services and events (“Programs”), you agree to this Privacy Policy, as it may be amended from time to time.  This Privacy Policy is incorporated into the Terms and ConditionsSite is intended for U.S. residents.

    Information We Collect: We collect information that you voluntarily provide to us, including personally identifying information such as your name, postal address, e-mail address, SMS or text message address, phone number, educational background, and credit card information (“Personal Data”). We collect Personal Data from you in various ways, including when you visit the Site, create an account with us, purchase, enroll in and use our Programs, answer surveys, participate in our social media communities, such as on Facebook, and when you send us feedback.

    When you log-on to our websites, we automatically receive information from your device, including your IP address and location. We and our service providers may use “cookies” to keep, and sometimes track, information about you, and to create a personalized web experience. Cookies are small data files that are stored on your device’s web browser. Cookies track where you travel on our Site and what you look at and purchase. You agree to the use of cookies in this way. Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. We and our service providers may also use so-called “pixel tags”, “web beacons”, “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Site pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Site usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services, and to target our promotional or advertising campaigns and determine their effectiveness.

    If your parent, school, employer or other third party purchases Programs on your behalf, or if an agent refers you to The Tutorverse, such third parties may provide us with personal data about you. We may also collect Personal Data about you from our business partners and other The Tutorverse owned companies.

    Use of Your Personal Data: We may use your Personal Data in the following ways:

    For the purpose you provided personal data, for example to enroll you in one of our Programs or respond to a specific inquiry;

    To customize and personalize your learning experience to you;

    To administer, support, improve and develop our business;

    To send you information about The Tutorverse products or services;

    To send you information about select third party’s products or services that may be of interest to you;

    To allow you access to the Site to post your content or communicate with others; and

    And as otherwise described to you at the point of collection.

    Mobile Devices, Phone Calls & SMS: If you provide The Tutorverse with a telephone number, such as when you purchase, enroll in or use a The Tutorverse Program, you agree that The Tutorverse may contact you by telephone and/or text message utilizing automated technology at such telephone number(s). You understand that this consent is not required to purchase goods or services from The Tutorverse.

    Disclosure of Your Personal Data: We do not share your Personal Data with third parties for their marketing purposes. We may disclose your Personal Data in response to legal process, to protect our rights, as otherwise required by law, or for the prevention or detection of a crime. We may share your Personal Data with trusted third parties who are delivering services to The Tutorverse, including those who help deliver our Programs, help us process transactions, such as charging your credit card when you make purchases, and otherwise help us operate our business. These third parties are not authorized by us to use your Personal Data except in connection with providing services to us. The Tutorverse may disclose anonymous data with third parties. We may also share your information with third parties that you have specifically designated as authorized to receive information from us.

    If payment for your Program was made by a third party or if you are a student or prospective student of an institution that contracted with The Tutorverse to provide you with the Program, that third party or institution may request access to your data. For example, if The Tutorverse provides You access to a Program in your capacity as a student of a school that has contracted with The Tutorverse, then The Tutorverse may share your personal data with your school, even if you paid for the Program in whole or in part yourself.

    If we sell our company or part of it, or our business enters into a joint venture with another business entity, we may disclose your Personal Data to our new business partners or owners who may then provide you with information about their products and services.

    Your Ability to Choose: If you do not wish to continue receiving emails from us, you may unsubscribe by clicking on the unsubscribe link in our emails and following directions.

    Transfer of Data Outside of Your Home Country: Your Personal Data will be held in the United States. Your Personal Data may also be stored, processed and accessed in other countries where The Tutorverse has facilities or where you are located. You consent to the transfer of your Personal Data outside your country, including to the United States.

    Security & Information Retention: We employ security measures to protect your information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. The Personal Data we obtain from students allows The Tutorverse to deliver smarter, more efficient and more effective instruction.

    Third Party Websites: Some of the products and services advertised on the Site are sold and delivered by third parties (“Third Party Sellers”). The Site may also provide links to third party websites. This Privacy Policy governs collection and use of Personal Data by The Tutorverse. This Privacy Policy does not apply to Third Party Sellers or to third party websites and The Tutorverse makes no representation about their data practices or policies.

    Changes to this Privacy Policy: We will update this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “Effective Date” at the bottom of this Privacy Policy. We recommend that you check our Site from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

    Contact: All comments, queries and requests relating to this Privacy Policy are welcomed and should be addressed as follows:

    The Tutorverse, LLC
    222 Broadway, 19th Floor
    New York, NY 10038

    Rev. Jun 2019

    Tutoring Policies

    Package Policies

    • Pay-as-you-go
      • Payment for the first hour of tutoring is processed upon initial registration. If we do not have a tutor that works with your schedule, you may request either a full credit for the amount paid or a full refund for the amount paid. Requests for full refunds will be processed to the original form of payment within 5 business days, and a receipt will be emailed to you.
    • 5- or 10-hour pre-paid packages
      • Payment for pre-paid packages of tutoring is processed upon checkout. No refunds, modifications, or alterations are possible. The unused dollar-value of packages remain as a credit on your account indefinitely. For example:
        • The Smith family purchases a 10-hour Expert-level package.
        • The Smith family uses 6 of the Expert-level hours, and saves the rest for later.
        • The Smith family wishes to use the remaining value of their existing package for Premier-level tutoring.
        • The remaining value of the Expert-level package will be applied toward the prevailing Premier-level tutoring rates.
    • If you received tutoring credits as a result of a promotion (auction voucher, class, etc.), consult the terms and conditions printed or posted on the promotional material. In the absence of any printed or posted terms and conditions, all tutoring credits received as a result of a promotion must be redeemed by the end of the calendar year in which it was issued. Tutoring credits expire at the end of the calendar year in which they were issued.
    • Any refunds issued are subject to a 5% processing fee that will be deducted from the amount refunded.

    Referral Policy

    Updated 5/10/21

    • For each new family you refer to us for tutoring, we’ll give you a $100 credit toward your next tutoring package or class tuition! There’s no limit on the number of credits you can earn, so keep those referrals coming!
    • In order to earn the credit:
      • the referral must belong to a new family (one that has never before participated in our classes or tutoring, or otherwise worked with The Tutorverse – sorry, referring siblings doesn’t count!);
      • the referral must list you (the referrer) as a reference in their Enrollment Form when they register;
      • the referral must complete 5 sessions with his or her tutor;
      • your account must be in good standing and must not have any open balances.
    • This credit:
      • will be issued in the form of a coupon code to use at checkout when enrolling in services on our website;
      • will be valid toward your next pay-as-you-go, 5-hour, or 10-hour tutoring package OR class tuition;
      • cannot be applied to past sessions, transferred, exchanged, or otherwise altered;
      • expires after 365 days.
    • Didn’t get your credit? Send us an email at hello@thetutorverse.com and we’ll get it sorted out right away.

    Cancelling & Rescheduling

    • If you need to cancel or postpone a session, you must notify us in writing at least 24 hours in advance. You may contact your tutor directly and should email/copy scheduling@thetutorverse.com. If we do not receive at least 24 hours’ notice, we will deduct the scheduled session from any prepaid packages, or process a rescheduling fee equal to the amount due for the scheduled session.
    • No refund is available for past sessions or for unused pre-paid sessions.


    • For in-home tutoring, students under the age of eighteen must have a caretaker (parent, guardian, babysitter, or other responsible adult) present at all times. While tutors will make every reasonable effort to ensure the well-being of students, tutors are not trained caretakers or medical personnel, and may not be aware of all of the student’s circumstances.
      • If a tutor arrives for a session with a student under the age of eighteen and a caretaker is not present, the tutor may, at his or her sole discretion, decide that the session cannot proceed.
      • If the caretaker leaves in the middle of a session with a student under the age of eighteen, the tutor may, at his or her sole discretion, discontinue the session.
      • In either situation, we will process payment for the full duration of the session.
    • Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present.

    Same-Day Tutoring Requests

    • We consider requests for tutoring with fewer than 24 hours’ notice to be a same-day tutoring requests. We’ll do everything we can to help your family get a tutor. However, we can’t guarantee that we’ll be able to find a tutor for such a request.
    • In order to process your request, same-day tutoring sessions incur a $50 non-refundable booking fee, which will be added to the cost of your session.

    Class Policies

    Cancellations & Withdrawals

    For private programming (only those classes held at 222 Broadway, 120 Warren, and 750 Lexington locations):

    • Withdrawals requested 60 or more days before the first scheduled day of class will receive a full refund, less a 5% processing fee that will be deducted from the amount refunded.
    • Withdrawals requested between 30 and 60 days before the first scheduled day of class will receive a 50% refund, less a 5% processing fee that will be deducted from the amount refunded.
    • Since space is very limited, we do not issue refunds for any reason after classes have started, or if a withdrawal is requested fewer than 30 days before the first scheduled class. At our sole discretion, we may provide you with the option to transfer the amount paid for class to another service we provide, or to another student who may wish to join the course.

    For school-based partnerships (only those classes held in partnership with schools and Parent Associations):

    • Withdrawals requested 30 or more days before the first scheduled day of class will receive a 50% refund, less a 5% processing fee that will be deducted from the amount refunded.
    • Since space is very limited, we do not issue refunds for any reason after classes have started, or if a withdrawal is requested fewer than 30 days before the first scheduled class. At our sole discretion, we may provide you with the option to transfer the amount paid for class to another service we provide, or to another student who may wish to join the course.

    Student Conduct

    Maintaining a safe and conducive learning environment is one of our highest priorities. We do not tolerate any conduct that substantially threatens or interferes with the maintenance of appropriate order and discipline in the operation of our classes. Such conduct includes, but is not limited to:

    • inappropriate or profane behavior that causes a disruption of teaching, administration, or other classroom activities
    • disruptive use of mobile phones or other electronic devices

    Our instructors are experienced in leading and managing a classroom and will always attempt to verbally resolve any conduct concerns on site. However, if we begin to recognize a pattern of disruptive conduct, and are unable to resolve the matter on site, we will, in writing, escalate the matter to the parent/guardian’s attention for resolution. If the matter persists, we will issue a final written notice to the parent/guardian. After the final written notice, non-remediation will result in the student’s removal from class.

    Dismissal & Pickup

    Your child’s safety is paramount. If you specify that your child cannot self-dismiss (i.e. that your child must be picked up by a caretaker), you must pick up your child within 10 minutes of the conclusion of class. If you do not pick up your child within this window, you will be charged a late fee of $2 per minute for your child to wait with security.

    We will only be able to release your child for dismissal to the authorized caretaker indicated on your registration form. The only exception is if we speak with a parent or guardian on the phone about releasing the child for self-dismissal (or for dismissal with a third party). If you know you will be late, call us and let us know so that we can release your child.

    Media Release Consent

    From time to time, The Tutorverse may collect media during the routine administration of classroom activities. Such media includes, but is not limited to, digital or analog photography, sound recordings, or video recordings. This media may be used in promotional and advertising materials disseminated to the public through print or digital channels, and through any other channel deemed appropriate and safe by The Tutorverse. This media may include the likeness or sound of students, either individually or in a group setting.

    Unless otherwise indicated at the time of registration, You give The Tutorverse permission to collect, use, edit, reproduce, and publish this media in perpetuity, in any medium or form of distribution, including but not limited to The Tutorverse’s website, email marketing, or social media posts, or in any other manner as determined by the sole discretion of The Tutorverse. You release The Tutorverse from any expectation of confidentiality on Your behalf. You acknowledge that You will not receive financial compensation for the use of this media. You further agree that the use of the aforementioned media by The Tutorverse confers no rights of ownership whatsoever to You. You hereby release The Tutorverse, The Tutorverse’ contractors, and The Tutorverse’ employees, from liability for any claims by You or any third party arising from the use of media containing Your likeness or sound. This consent will remain in effect until changed in writing via email to hello@thetutorverse.com.

    Tuition-Free Seats in Certain Programs for Families Affected by the Novel Coronavirus

    All terms and conditions of this offering are subject to change without notice. This offer is not valid in conjunction with any other offers, programs, discounts, or incentives, cannot be redeemed or exchanged for cash or credit, and is limited to one per family.

    Beginning March 27, 2020, for every fully-paid enrollment in certain programs (see below for complete list), The Tutorverse will make one tuition-free online seat of equal or lesser value in the same program available to a family of a 7th grader residing in New York City demonstrating financial need as a direct result of the novel coronavirus and the related mandatory social distancing measures. Families wishing to participate in this program must submit an application with supporting documentation for approval by The Tutorverse. The Tutorverse reserves the right to investigate and substantiate all claims made and documentation provided by applicants. Tuition-free online seats will be awarded as available to approved applicants in the order applications are received. The number and availability of tuition-free online seats are not guaranteed. In the event that in-person classes resume, The Tutorverse, at it’s sole discretion and subject to availability, may transfer the online seat to an in-person seat.

    As of October 1, 2020, this program has been fully committed.

    Book Policies

    Returns & Replacements


    • If you are unsatisfied with the book that you purchased, please contact your retailer for resolution (and send us an email, so we know why!). For instance, if you purchased a book from Amazon.com and the book you received was damaged, please initiate a return through your Amazon.com account. All returns, replacements, or request for refund are processed by your retailer. We do not accept requests for returns or refunds for books purchased through a retailer.

    Bulk Orders

    The following policies apply to bulk sales (orders containing 100 or more copies of a single title). Orders containing fewer than 100 copies of a single title may not be returned.

    General Returns

    • Pre-authorization is not required for returns that satisfy ALL of the following conditions:
      • Books were directly purchased from The Tutorverse, LLC (not through a retailer or third-party wholesaler).
      • Books are in original (salable; unmarked; not damaged) condition.
      • Books are received within 2 months of the shipment date.
      • Books are accompanied by the original packing slip.
      • Books are packed in boxes that weigh less than, or equal to, 50 lbs.
      • Product is packed with sufficient and appropriate packing material (packing peanuts are prohibited).
      • Books must be shipped, prepaid, at customer expense, by traceable means, to:
        The Tutorverse, LLC
        222 Broadway, 19th Floor
        New York, NY 10038

    A full refund (less discounts, taxes, and shipping), will be issued for all returns meeting the above requirements. All returns are limited to 10% of the quantity ordered.

    Defective Books

    • Pre-authorization is required to request a free replacement of any defective products. Defective products that are received by the customer may be replaced only if authorization is requested and proof of defect is provided within five business days of shipment delivery. We do not provide refunds for defective products.
    • We will not accept the following:
      • defective or damaged books returned without pre-authorization (including those damaged in transit).
      • unauthorized returns received beyond 2 months of shipment date.
      • returns on orders of fewer than 100 copies of an individual title.
      • anything received that does not follow the aforementioned policy.
      • Returns delivered to an incorrect address will be charged a 25% restocking fee.
    • All accepted returns will be refunded in the form of a check, regardless of how the original purchase was made. Refunds for returns will only be issued if the customer account is current.

    Digital Products

    “Digital Products” include access to videos, digital courses, and digital practice tests, digital practice sets, and other digital content on its digital platform.

    Refunds, Returns, Exchanges, and Credits

    No refund, return, exchange, or credit will be issued if 5% or more of content in the Digital Product(s) in question has been completed. Certain Digital Products are ineligible for refunds, returns, exchanges, or credits.

    Free Access

    From time to time, The Tutorverse may make available certain Digital Products to certain users at no cost. No refunds, credits, allowances, or other concessions are offered in the event of any malfunctions or misperformance, technical or otherwise. In accordance with the foregoing, The Tutorverse offers all such content “as-is” and specifically disclaims all warranties and liabilities that may arise from user’s use of content or participation in programming.

    Partnership with The EDit

    The Tutorverse has engaged The EDit, an independent contractor and unaffiliated legal entity, to provide certain services to You. Such services are clearly indicated on all relevant enrollment and registration pages. By submitting an enrollment or registration on these pages, You agree that Your enrollment and registration is thereby transferred to The EDit, and, in addition to being subject to the Terms and Conditions set forth on this page, will also be subject to the Terms and Conditions as set forth by The EDit. You acknowledge that The Tutorverse is acting only as an agent to facilitate your enrollment with The EDit, and retains information about the enrollment and subsequent financial transaction only as needed to fulfill its responsibilities as agent. The EDit is solely responsible for the execution and delivery of such services. Work performed by The EDit is not reviewed or monitored by The Tutorverse. Requests for Refunds, Returns, Exchanges, or Credits are governed by the Terms and Conditions as set forth by The EDit. The Tutorverse does not have the authority to issue Refunds, Returns, Exchanges, or Credits for such services.