COVID-19 In-Person Learning Requirements – The Tutorverse

COVID-19 In-Person Learning Requirements

If your child is joining any in-person tutoring, class, practice test, or other learning event at any location affiliated with or hosted by The Tutorverse, you must*:

  • read and consent to the policies and procedures contained in this Agreement AND explain said policies and procedures to your child,
  • read and sign the waiver included in this Agreement, and
  • make all of the representations required by the foregoing.

*Your child’s participation in any in-person tutoring, class, practice test, or other learning event is contingent on the completion of this Agreement (which includes two sections: “In-Person Programming: COVID-19 Policies & Procedures” and “In-Person Programming: COVID-19 Waiver & Release of Liability”). If this Agreement is NOT FULLY COMPLETED, your child will NOT BE PERMITTED TO ATTEND any live, in-person tutoring, class, practice test, or other learning event regardless of any previous election or agreement you may have made. If this Agreement is NOT FULLY COMPLETED, your child will be automatically enrolled into a comparable online tutoring, class, practice test, or other learning event; no refund, credit, or other accommodation will be made.

Step 1 of 2

  • In-Person Programming: COVID-19 Policies & Procedures

    The policies and procedures described below supplement The Tutorverse ("we," "our," "us," etc.) General Terms & Conditions. We have also published a supplement to our Privacy Policy so parents and students ("you," "participants", etc.) can understand how we may be required to use the personal information you provide to us.

    1. Operating Parameters
      1. Applicable Law
        We will offer and operate in-person tutoring and class sessions ("in-person programming," "in-person program") in accordance with all applicable laws. We will follow local, state, and federal guidance in evaluating the appropriateness of resuming and continuing in-person programming. Should this guidance change, we may not be able to resume in-person programming, or may need to exclusively offer online programming.
      2. Amendments
        Given the ever evolving situation surrounding COVID-19, we may, from time to time, amend program policies and procedures. Some changes may occur suddenly. We will take all reasonable steps to ensure that participants are informed of these changes.
    2. Changes to Physical Spaces, Hygiene Practices, and Processes
      1. Shared Space
        In-person programming will take place in our office building(s) or in other third-party locations ("space"). Other tenants and occupants may be located in the building and in proximity to our spaces. As such, participants may come in contact with other tenants and building staff. We have aligned with building management on policies and procedures governing the use of space, and all participants must abide by all policies and procedures set forth by us and by building management.
      2. Changes to Use of Spaces & Cleaning Practices
        We have coordinated with building management in our spaces to align on changes to the use and maintenance of our space. These include, but are not limited to:
        1. reducing the number of participants who can ride an elevator simultaneously;
        2. reducing the number of seats in each classroom to ensure compliance with proper distancing guidelines;
        3. staggering arrival and dismissal to ensure compliance with proper distancing guidelines;
        4. practicing strict cohorting, which includes eliminating the ability to switch between program dates and times;
        5. eliminating group snack and implementing site-specific food and beverage consumption guidelines;
        6. prohibiting the sharing of learning supplies and materials;
        7. leaving doors open to improve airflow when possible;
        8. sanitizing high-touch classroom surfaces before and after each session;
        9. making wipes and hand sanitizer available upon request during every session;
        10. implementing directional flow of traffic.
      3. Admittance to Spaces
        We have coordinated with building management in our spaces to align on processes and procedures required for admittance.
        1. Each time before being admitted into one of our office locations, participants must:
          1. perform a self-evaluation to confirm their state of health and their eligibility to attend in-person;
          2. bring and wear a suitable mask or face covering that covers the nose and mouth completely;
          3. use their own hand sanitizer or the hand sanitizer provided on-site; and
          4. maintain appropriate distance from others
        2. If a participant cannot medically tolerate a mask or face covering, the participant must submit written, medical documentation to at least 48 hours in advance of any learning event for our review. Upon review of the written documentation, we will determine if we can make a reasonable accommodation for the participant, which may include, but is not limited to:
          1. rescheduling to a different session that has fewer participants; or
          2. rescheduling to an online session
      4. Occupying Spaces
        While indoors in our spaces, all participants:
        1. must wear an acceptable mask or face covering, which include, but are not limited to cloth (including homemade, quick cut, bandanas, etc.), surgical masks, and face shields;
        2. must follow site-specific directives regarding the consumption of food or beverages;
        3. must maintain appropriate distance from others and sit in assigned seats.
      5. Waivers & Representations
        All in-person program participants agree to be bound by all terms, conditions, policies, and procedures set forth in our General Terms and Conditions, Privacy Policy, and any supplemental related addenda (including the "In-Person Programming: COVID-19 Waiver & Release of Liability," which is included in this Agreement). Participants who do not wish to be bound by the supplemental related addenda may transfer their enrollment to online programming.
      6. Non-Compliance
        1. Requirements
          Failure to abide by these policies terms, conditions, and procedures will result in a participant's removal from the in-person program. Depending on the nature of the non-compliance, we may suspend the participant's enrollment, transfer the participant's enrollment to online programming, or expel the participant from any and all programming, as outlined in our General Terms and Conditions. Participants will not be permitted to attend in-person programming if they:
          1. have not completed applicable waivers and acknowledgments; or
          2. do not adhere to all program guidelines and policies
        2. Conditions
          Participants will be prevented from joining an in-person program, or would be immediately isolated (if meeting the conditions of 2 or 8 below) and dismissed from an in-person program, if they:
          1. refuse admittance requirements as outlined in item 2.3;
          2. do not bring or do not wear a mask or face covering that completely covers both the nose and mouth while indoors, and have not provided notice of a medical condition in according with item 2.3;
          3. refuse to use hand sanitizer or wash their hands before entering our spaces;
          4. consume food or beverages outside the guidelines established;
          5. do not maintain appropriate distance from others or do not sit in assigned seating;
          6. are observed to be experiencing any of the following symptoms, regardless of the purported reason:
            1. fever or chills
            2. cough
            3. shortness of breath or difficulty breathing
            4. fatigue
            5. muscle or body aches
            6. headache
            7. sore throat
            8. congestion or runny nose
            9. nausea or vomiting
            10. diarrhea
          7. Communication
            We will immediately notify a student's parent(s) or legal guardian(s) if a student does not comply with the terms, conditions, policies, and procedures highlighted above. If we determine a student cannot join an in-person program or is dismissed from an in-person program, the student's parent(s) or legal guardian(s) is expected to make immediate arrangements to have the student picked up.
      7. Contingencies
        1. Contact Tracing
          In the event that there is a confirmed case of COVID-19, we will comply with all required contact-tracing procedures. By participating in in-person programming, you agree to comply with all such protocols as well.
        2. Temporary or Indefinite Suspension of Programming
          We may be required to temporarily or indefinitely suspend in-person programming due to circumstances beyond our control. Under these circumstances, all in-person enrollments will be automatically transferred to online enrollment, and communications will be sent to affected participants as soon as reasonably possible. Such circumstances include, but are not limited to:
          1. closures mandated by the Governor of the State of New York or the Mayor of New York City;
          2. a decision by the New York City Department of Education to pursue a fully-remote learning plan;
          3. decisions by other local authorities that govern our ability to host programming in-person in third-party locations; and/or
          4. confirmed cases of COVID-19 by program participants or other occupants of the space (other tenants, building staff, etc.)
        3. Resuming Services
          Once all deep cleaning and reopening protocols have been completed and in-person programming can resume, we will notify families about transitioning back to in-person programming. Depending on the timing and nature of the suspension, we may not be able to resume or complete in-person programming as scheduled.
      8. Refunds, Credits, and Concessions
        Any suspension of in-person services, whether temporary or indefinite, due to the COVID-19 public health crisis or as a result of a participant's non-compliance will result in the automatic transfer of affected participants to online programming. No refunds, credits, or other concessions will be provided.